The challenge was coping with the demand of once-a-year customers whilst maintaining service to our long-serving customers. This talk looks at how SRE prepared for and ran the day and how we implemented lambda edge logic and a queueing system to help us achieve this.

Matt Berridge is Head of Site Reliability UK at William Hill. Matt has spent 15 years in various roles supporting, troubleshooting, and scaling the systems at William Hill. He specializes in building and running teams that prepare for big events and doing proper Post-Mortems. Josh Allenby is a Site Reliability Engineer at William Hill focusing on improving the performance and availability of William Hills Sportsbook, Retail, and Gaming products.

Despite only working in technology for a few years, Josh has a real passion for identifying issues and resolving complex incidents whilst learning and improving with every Post-Mortem. Customer service is absolutely crap. PLEASE READ THE REVIEWS!!! Also, live chat is a complete waste of time.

They have a relative low level of the English language, which is fine for the normal things that go wrong as they have a copy and paste with answers to FAQ.

EDIT; Kept playing William Hill Gold slot until I got a feature. Please, please, please spend your money elsewhere.

Even Sky Bet, which is notoriously bad for slots is much better than this mob. Hi, Thanks for letting us know that you've had some issues with our Live Chat. The following data may be collected and linked to your identity:. The following data may be collected but it is not linked to your identity:.

Privacy practices may vary based on, for example, the features you use or your age. Learn More. App Store Preview. Screenshots iPhone iPad. Description In this version of the app we have fixed some reported issues and added some tools to encourage safer play, as well as to help customers control or limit their gambling.

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At William Hill we're offering Non-Runner Money Back on the Grand National race. From on Saturday 18th February until on 13th April , we Three numbers are still to finish in the top six in the last 22 years, which suggests that 8, 25 and 39 are best avoided when betting on the Grand National William Hill has been named as the official betting partner of the Randox Grand National, in a three-year deal

William hill grand national - The Grand National is one of the most-eagerly anticipated events in the racing calendar. William Hill brings you the latest news and betting odds At William Hill we're offering Non-Runner Money Back on the Grand National race. From on Saturday 18th February until on 13th April , we Three numbers are still to finish in the top six in the last 22 years, which suggests that 8, 25 and 39 are best avoided when betting on the Grand National William Hill has been named as the official betting partner of the Randox Grand National, in a three-year deal

From on Free bets expire after 30 days. New customers only. Further terms apply. UK Edition. US Edition. Scottish Sun. Irish Sun. New Relic is the primary trigger to launch the Impact Listener workflow: Alerts for critical incidents are sent to PagerDuty.

At the same time, Impact Listener correlates the issue to the revenue being lost, and this data is shown in New Relic dashboards in real time. For incident retrospectives, William Hill leverages Impact Listener to create post-mortem reports for operational support teams, SREs, and development teams to evaluate how they can triage similar incidents in the future.

This, together with real-time analytics, allows the teams to start to drive KPIs and continuous improvement. The KPIs are published, tracked, and made accessible to all employees via New Relic's dashboards for each business service.

William Hill also uses dashboards for proactive alerting to spot trends and flags where teams need to improve. There's been absolutely no downtime.

We don't have a problem with it at all. It's become a bit of a cliche. It does what it says on the tin. I like the people, I like the support that they give me. We don't worry about it. And it was just untenable what we had before. It's reliability alone that has allowed the teams to do whatever they need to do now.

The Grand National to us is the equivalent of five Saturdays all rolled into one. Matt Berridge is Head of Site Reliability UK at William Hill. Matt has spent 15 years in various roles supporting, troubleshooting, and scaling the systems at William Hill. He specializes in building and running teams that prepare for big events and doing proper Post-Mortems.

Josh Allenby is a Site Reliability Engineer at William Hill focusing on improving the performance and availability of William Hills Sportsbook, Retail, and Gaming products.

Despite only working in technology for a few years, Josh has a real passion for identifying issues and resolving complex incidents whilst learning and improving with every Post-Mortem.

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