Upon registration and email verification, the casino refused to honor this no-deposit promotion. Moreover, the player faced unclear guidance from customer service representatives.

The player stopped responding to our questions and comments, so we rejected the complaint. After I sign up and verify my email and stuff they refuse to honor there no deposit promotion which is only reason I signed up. The first agent told me I had to go to cashier and go to redeem and punch in promocode.

When I went there there was no place that said redeem anywhere. Hopefully you can help me out with this matter, if not atleast people will know that its a sleepy casino. Thanks in advance, I have never been disappointed with the results casino guru has gotten me.

Thank you very much for submitting your complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely. I have checked the casino's FAQ section and this is what I found about activating welcome bonuses:.

Please forward any relevant communication between you and customer support regarding this issue to veronika. l casino. I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply. From the screenshots, it seems that customer support was unable to assist you with activating your bonus.

Could you please open the Cashier section of your account once more and check if there is any "Bonus tab"? In that tab, there should be a possibility to enter the bonus code you received in your email.

Dear HarleyMiller, We are extending the timer by 7 days. Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

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